Tech Logistics LLC Truck Dispatch Services
Data Governance • PCI-DSS Compliance

Privacy Policy

Transparent data collection, carrier record security, and Stripe financial processing safeguards at Tech Logistics LLC.

1. Information Collected

Tech Logistics LLC ("Company", "we", "us", or "our") collects information necessary to execute independent truck dispatch services, onboard motor carriers, negotiate freight with brokers, and process payments. Information collected includes:

  • Contact & Identity Details: Full name, business email address, phone numbers, registered corporate address;
  • Carrier Authority & Fleet Information: Federal Motor Carrier Safety Administration (FMCSA) registration data, USDOT number, MC number, equipment types (Dry Van, Reefer, Flatbed, etc.), tractor/trailer VINs, driver contact numbers;
  • Commercial Documents: Form W-9, Certificates of Insurance (COI), Notice of Assignment (NOA) for factoring entities, signed Bills of Lading (BOL), Proof of Delivery (POD) documents, and Rate Confirmations;
  • Billing & Financial Information: Billing address, email for invoicing, and tokenized payment records handled via Stripe. (We do not store full credit card numbers or CVVs);
  • Technical Website Data: IP address, browser type, operating system, referring URLs, and page visit timestamps collected through server logs.

2. How Information is Collected

We collect data through three primary avenues:

  • Direct Client Submission: Information you provide when executing a Service Agreement, completing onboarding packets, submitting the website contact form, or emailing dispatch records;
  • Operational Service Delivery: Data generated in the routine course of booking loads, such as negotiated freight rates, broker agreements, appointment schedules, and delivery timestamps;
  • Automated Website Telemetry: Standard HTTP request logs generated when you access techlogisticsllc.altrixcore.com.

3. How Information is Used

Tech Logistics LLC utilizes your information strictly for legitimate commercial business purposes, including:

  • Sourcing, matching, and booking commercial freight matching your carrier profile;
  • Communicating with freight brokers, shippers, and receivers on your behalf to negotiate rates and secure appointments;
  • Submitting required carrier onboarding packets and insurance certificates to brokers;
  • Issuing itemized post-service invoices for the Extreme Dispatch Fee and processing payments via Stripe;
  • Providing active customer support, resolving detention/lumper disputes, and handling billing inquiries;
  • Complying with United States federal and state tax filings and regulatory reporting obligations.

4. Parties to Whom Information is Disclosed

We do not sell, rent, trade, or monetize your personal or commercial data to third parties. Data is shared only with specific entities necessary to conduct dispatch operations:

  • Freight Brokers & Shippers: In the normal course of booking freight, we transmit carrier setup packets, MC/DOT authority certificates, insurance documentation, and driver contact details to verified freight brokers and shippers;
  • Payment Processor (Stripe): Billing names, email addresses, and transaction amounts are securely transmitted to Stripe, Inc. to process payments for completed services;
  • Infrastructure & Communication Providers: Secure hosting, server infrastructure, and enterprise email systems that support our everyday communications;
  • Professional Advisors: Certified public accountants, legal counsel, and auditors under strict confidentiality agreements for accounting, tax, and legal compliance;
  • Government & Law Enforcement Authorities: When strictly mandated by valid subpoena, warrant, or court order under United States federal or state law.

5. Method of Disclosure

Disclosures are conducted exclusively via secure, industry-standard transmission methods:

  • Encrypted electronic transmissions (TLS 1.2/1.3) across all email and web communications;
  • Direct, encrypted API integrations connecting directly to Stripe's tokenized payment infrastructure;
  • Documented legal response procedures for formal governmental or regulatory requests, ensuring compliance with due process.

6. Security Practices & Payment Safeguards

We implement comprehensive technical and organizational safeguards to protect customer data against unauthorized access, loss, or alteration:

  • Transport Layer Security: All web traffic on techlogisticsllc.altrixcore.com is enforced over HTTPS with valid SSL/TLS certificates;
  • Stripe PCI-DSS Level 1 Compliance: All credit card, debit card, and ACH transactions are processed using Stripe's PCI-DSS Level 1 certified platform. Tech Logistics LLC servers never receive, store, or process raw credit card numbers or security CVV codes;
  • Restricted Access Controls: Access to carrier profiles, rate sheets, and billing records is restricted strictly to authorized dispatch personnel on a need-to-know basis;
  • Periodic Access Audits: Ongoing administrative reviews of system credentials, passwords, and server firewalls.

7. Data Retention

We retain commercial carrier files, rate confirmations, Bills of Lading, and invoice transaction records for as long as necessary to fulfill dispatch obligations and satisfy United States federal, state, and local statutory retention mandates (e.g., 7 years for financial and tax accounting records). When data is no longer required, it is securely purged or permanently anonymized.

8. Customer Rights (Access, Correction, Deletion)

Motor carriers and clients have the right to request access to the personal and business records held by Tech Logistics LLC, request corrections to inaccurate information, or request deletion of data subject to our statutory recordkeeping obligations.

To exercise these rights, email our compliance desk at [email protected] with the subject "Privacy Rights Request". We respond to all verified requests within thirty (30) days.

9. Cookies & Tracking Technologies

The Tech Logistics LLC website (techlogisticsllc.altrixcore.com) uses no third-party marketing cookies, cross-site tracking pixels, or third-party behavioral advertising scripts. Only strictly necessary, ephemeral session headers required for basic server routing and security functionality may be utilized.

10. Children's Privacy

Our dispatch services are exclusively commercial business-to-business (B2B) offerings intended for licensed commercial motor carriers. Our services and website are not directed to or intended for individuals under the age of eighteen (18). We do not knowingly solicit or collect data from minors.

11. Policy Changes & Contact Information

Tech Logistics LLC reserves the right to revise this Privacy Policy periodically. Modifications will be posted on this page with an updated "Last Updated" timestamp. For inquiries regarding our privacy standards or data practices, contact: