Tech Logistics LLC Truck Dispatch Services
Payment Protection • 30-Day Resolution Window

Refund and Cancellation Policy

Transparent dispute procedures, refund criteria, and resolution timelines for Tech Logistics LLC commercial dispatch clients.

1. Policy Overview

This Refund Policy applies to all commercial truck dispatch services provided by Tech Logistics LLC ("Company", "we", "us", or "our") to motor carriers and owner-operators ("Client", "you").

Because Tech Logistics LLC strictly operates on a post-service billing model—where dispatch fees are invoiced and collected only after dispatch services for agreed freight have been completed—most dispatch fees reflect work already delivered. However, we are committed to billing accuracy, integrity, and swift resolution in the event of clerical errors, duplicate charges, or disputed service transactions.

2. Statement Descriptor: Extreme Dispatch Fee

Charges originating from Tech Logistics LLC appear on your cardholder or banking statement under the registered billing descriptor:

Extreme Dispatch Fee

Invoiced amounts vary between clients and billing cycles because charges are calculated from the specific loads sourced, negotiated, and completed under each client's individual written service agreement. If you see a charge labeled Extreme Dispatch Fee that you do not recognize or wish to query, please consult the steps below.

3. How a Customer Requests a Refund

To request a refund or billing adjustment, Client must submit a written request via email to our dedicated billing department:

Email Address: [email protected]

Subject Line: Refund Request — [Your Company Name] — [Invoice Number]

Required Information to Include:

  1. Client / Carrier Business Name and MC/USDOT Number;
  2. Invoice Number or Stripe Charge Identifier;
  3. Exact Charge Date;
  4. Exact Dollar Amount charged ($USD);
  5. Clear and detailed explanation of the reason for the refund request;
  6. Any relevant supporting documentation (e.g., duplicate bank statements, load cancellation confirmation, or revised rate confirmation).

4. Request Timeframe & Review Duration

  • Request Window: Refund requests must be received within 30 calendar days from the original invoice issuance date or card charge date.
  • Review Duration: Our billing compliance department will investigate the matter, inspect load records and timestamps, and provide a formal written decision within 3 business days of receipt of your complete request.

5. Approved Refund Payout Timeline

Once a refund is approved by Tech Logistics LLC, it is processed immediately through our payment processor, Stripe.

Refunded amounts are credited directly back to the original payment method (original credit card, debit card, or bank account). While Stripe initiates the credit immediately, financial institutions typically require 5 to 10 business days to post the funds to your card statement or bank account balance. Tech Logistics LLC cannot accelerate processing times imposed by your card-issuing bank.

6. Conditions Under Which Refunds Are Granted

Refunds or account credits will be approved under the following verified circumstances:

  • Billing & Clerical Errors: Inadvertent mathematical errors or incorrect percentage calculations that deviate from the signed service agreement;
  • Duplicate Charges: An invoice or fee that was debited or processed more than once due to a payment gateway or banking error;
  • Services Not Delivered: In the rare event a fee was charged for a specific load where dispatch services were not rendered (e.g., broker cancelled load before rate confirmation and carrier packet were executed);
  • Post-Cancellation Charges: Charges raised in error after an account cancellation has taken effect and all previous commitments have been settled.

7. Conditions Under Which Refunds Are Not Granted

Refunds will not be issued under the following circumstances:

  • Completed Dispatch Deliverables: Fees charged for dispatch services that were successfully and fully rendered (e.g., load sourced, broker negotiated, rate confirmation executed, and load delivered as agreed);
  • Loads Executed Under Agreement: Once a load has been booked and transported, the associated dispatch fee is fully earned and non-refundable;
  • Carrier In-Transit Defaults: Delays, service failures, or claims resulting from driver actions, equipment breakdowns, or motor carrier regulatory violations do not constitute grounds for a refund of dispatch administrative fees;
  • Change of Mind: Carrier deciding to pause operations after dispatch work has already been completed.

8. Service Business Delivery & No Physical Returns

Tech Logistics LLC provides professional commercial administrative and dispatch services. We do not sell or ship physical merchandise. Consequently, traditional merchandise return procedures and physical product return policies do not apply to any transactions conducted by Tech Logistics LLC.

9. Partial Refunds for Partially Delivered Services

In cases where a dedicated weekly dispatch agreement was established or a multi-load schedule was interrupted prior to full completion due to broker cancellation or mutual agreement, Tech Logistics LLC will calculate an equitable prorated adjustment. The carrier will only be invoiced for the specific loads or days during which dispatch services were actively performed.

10. Direct Dispute Resolution Before Chargebacks

We pride ourselves on responsive, ethical relationships with our carrier partners. If you have any concern, discrepancy, or dispute regarding an Extreme Dispatch Fee charge on your statement, we respectfully require that you contact Tech Logistics LLC directly prior to filing a formal dispute or chargeback with your bank or credit card company. Most discrepancies can be resolved within 24 to 48 hours without administrative complications.

Direct Customer Support Contacts: